Background Reading >Terms and Conditions

Last update: Monday 2th Feburary 2026
Foreword

These terms and conditions (the “Terms and Conditions”) apply to the following websites:

Group Website Operator
Lottoland.co.za Lottoland South Africa (Pty) Limited
Gameland.co.za Gameland (Pty) Ltd
Sportland.co.za Sportland (Pty) Ltd

The operator of each Group Website is listed above. These operators are each part of the “Lottoland South Africa Group Companies”. By creating a Player Account on any Group Website, the Player may place bets on any of those websites. When using a Group Website (such as by placing a bet), these Terms and Conditions govern the Player’s relationship with the operator of that website, and when reading these Terms and Conditions, the word “Operator” will mean that particular operator and the word “Website” will mean the Group Website that the Player is using.

Please read these Terms and Conditions carefully before using our Website. By registering on and Lottoland South Africa Group website or by visiting the Player Account, Players accept and agree to these Terms and Conditions and the Privacy Policy. The Terms and Conditions and the Privacy Policy are published on the Website and may be changed at any time. The new version of these Terms and Conditions will take effect immediately upon the next visit or login on the Website.

The Website enables Players to place Bets on the results of official or state-run lotteries such as the American MUSL Powerball, the pan-European DLTB Eurojackpot and many others.

These Terms and Conditions only apply to Players that are resident in South Africa.

Role of the Operator

The Operator is responsible for the operation of the Website, the Player Accounts, the placing and acceptance of Bets, the operation of Instant Win Games, taking Players’ Stakes and forwarding of Winnings to the Players within the scope of these Terms and Conditions.

The Operator acts as a bookmaker, determines the odds, calculates the Winnings and is responsible for the payment of Winnings and pays out the Winnings in South Africa. Through complex hedging measures and instruments (both financial instruments and the purchase of actual entries into the underlying lotteries), the Operator guarantees the payout of all Winnings.

Affiliated companies (e.g. EU Lotto) also conduct own lottery-style draws using the certified random number generator “RiNG”.

When submitting a Bet on the outcome of draws of lotteries (conducted by official and/or state-run lotteries and/or by EU Lotto) the Operator will act as a bookmaker for the Player.

When ordering Operator virtual Instant Win Game participation (“IWG participation”), the Operator acts as IWG participation operator for the Player.

Contracts – Bets on Betting Events

At the time of registration, the Player enters a contract with the Operator in relation to the use of the Website, the set up and the management of their Player Account, the placing of Bets, the payment of the Player’s Stakes and the payout of Winnings to the Player, which all take place in South Africa. When the Operator accepts a Player’s Bet, the Player enters a contract with the Operator regulating the terms and conditions for all Bets placed, the rules of the games offered as well as the payout of Winnings

Contracts – Instant Win Games

At the time of registration or placement of an order, the Player enters a free contract with the Operator in relation to the use of the Website, the set up and the management of their Player Account, the order of an IWG participation, the payment of the purchase price and the Winnings back to them.

When participating in an Instant Win Game, the Player buys a chance of winning from the Operator, the prizes for which are guaranteed by the Operator.

Definitions

“Affiliated Company” – another company which is licensed to accept bets and has entered an agreement with the Operator. EU Lotto is currently the only Affiliated Company.

“Bank Account” – the bank account of a commercial credit institution provided by the Player and linked to the Player Account.

“Bank Card” – a prepaid, debit or credit card or any other card with a payment and/or credit function and used as a payment method.

“Bet” – refers to either (a) a bet on the outcome of a certain real event, for example the result of a certain lottery as offered by the Website and submitted directly or indirectly, via internet, telephone or other channels; or (b) an IWG participation by the Player.

“Betting Event” – the events the Operator makes available to Players as described in the Operator game overview or Sportsbetting Rules and on which Bets may be placed, including but not limited to (i) draws of Underlying Lotteries and (ii) betting on the outcome of a sports event in accordance with the Sportsbetting Rules (“Sportsbetting”).

“DoubleJackpot” or “Double Payout"– an additional option that a Player can select on the Virtual Play Slip which doubles the Player’s entitlement to a Jackpot.

“EU Lotto” – EU Lotto Ltd, a company which is officially licenced by the Government of Gibraltar to accept Bets (licence number RGL 066) and to offer Casino-style products (licence number RGL 085). EU Lotto is also officially licensed by the UK Gambling Commission to offer Remote General Betting Standard - Real Event and Casino activities under licence number 38991. EU Lotto’s registered company number is 109514 (REID GICO 109514-83).

“Excluded List”
– means any of the following:
(i) any person, citizen of, or resident in a country listed by the Financial Action Task Force (“FATF”) as being (a) a high risk jurisdiction subject to a call for action as communicated from time to time by the FATF (Including at: www.fatf-gafi.org); or (b) a jurisdiction under Increased Monitoring as communicated from time to time by the FATF (unless such jurisdiction is available to select as the Player’s country on the Website at the point of registration and creation of the Player Account);
(ii) any person listed on the financial sanctions list of the UK Government, as varied from time to time; and ;
(iii) any person citizen of or resident in the United States of America, Cuba, Syria, Venezuela, Russia, Ukraine or Belarus.

“Group Websites” means each of the websites of the Lottoland South Africa Group Companies, namely www.lottoland.co.za; www.gameland.co.za; and www.sportland.co.za.

“IWG” or “Instant Win Game” - a virtual, random number generator-based game offered and operated by the Operator or its third party licensors, e.g. casino-style games and scratchcards.

“Jackpot” or “Regular Payout”– in the case of a Bet, the maximum possible winning at the Operator in respect to the relevant Prize Category/Prize Categories of the relevant Betting Event or the sum thereof without the option DoubleJackpot, Mini Bet (also referred to as Mini Ticket) or Powerplay, or in the case of an Instant Win Game, the sum announced in the highest Prize Category. Jackpots can be fixed to an amount chosen and advertised by the Operator.

“MegaMillions Multiplier” a multiplier applied to MegaMillions Bets. This can be any of x2, x3, x4, x5, or x10, and for each individual Bet will be determined by the Operator’s RNG.

“Mini Bet” (also referred to as “Mini Ticket”) – an additional option that a player can select in relation to Bets. When selected, the Player’s Winnings for that Bet will be subject to a division based on the percentage indicated on the Website.

“Operator” – as defined at the outset of these Terms and Conditions (see Foreword).

“the Operator Group company” means any entity directly or indirectly controlling, controlled by, or under common control with the Operator. For the purpose of this definition, "control" (including, with correlative meanings, the terms "controlling", "controlled by" and "under common control with") means the power to manage or direct the affairs of the entity in question, whether by ownership of voting securities, by contract or otherwise.

“Operator-SpecialJackpot” or “SpecialJackpot” – the highest possible win in the highest Prize Category (without activation of the feature “DoubleJackpot”, “Mini Bet” (also referred to as “Mini Ticket”) or “PowerPlay”) communicated by the Operator in regards to an Operator game, if that sum is higher than the published jackpot of the relevant underlying lottery.

“Operator Winning Bet” – a winning Bet for an Operator game, which was successfully submitted directly or indirectly, via Internet, telephone or other channels, and accepted by the Operator in accordance with these Terms and Conditions, including possible winning Bets introduced through a third party to Affiliated Companies and then placed by a third party on behalf of the Player with the Affiliated Companies.

“Pay Out” – the amount, which the Underlying Lottery Operator of an Operator game has to pay out or has already paid out in respect to a correctly matched Bet on a relevant Betting Event in a relevant Prize Category.

“Player” – a registered user of the Website.

“Player Account” – the notional account created by a Player on any of the Group Websites through which the Player can place and pay Bets on the Website.

“PowerPlay” – an additional option that a Player can select in relation to Bets on Powerball. When selected, PowerPlay affects the relevant Player’s Winnings as follows:
a) If the Player win is in the Type B Prize Category, those Winnings are doubled;
b) If the Player win is in the Type C Prize Category, those Winnings are subject to a multiplier as detailed in clause 11.4.

“Privacy Policy” – the valid policy published by the Operator in respect of the use and storage of personal information, which is incorporated by reference into these Terms and Conditions.

“Prize Category” or “Prize Tier” – the amount of numbers correctly matched (including Super Numbers, Stars, Euro Numbers, Powerballs, Megaballs, Bonus Balls and/or others as applicable) determines the Prize Category in respect of the relevant Operator game, as announced in the official rules of the Underlying Lottery.

“RiNG” – a random number generator used by EU Lotto to conduct lottery-style draws. The random number generator is compliant with the applicable regulatory model and standards.

“RNG” – a random number generator used by the Operator’s third party licensors to conduct lottery-style draws. The random number generator is compliant with the applicable regulatory model and standards.

“Sportsbetting Rules” - the rules pertaining to each the Operator sportsbetting game which the Operator makes available to Players, including such rules provided in clause 14 below.

“Stake” – this refers to either the sum of money the Player decides to bet in respect of a relevant game and for a certain Virtual Play Slip, including any service fees, or the money staked for one or more IWGs, including any service fees.

“Type A Prize Category” – a Prize Category where the payout to the player depends on the number of Operator Winning Bets and Underlying Lottery Winning Tickets in that Prize Category,, as defined in the Operator Game overview.

“Type B Prize Category” – a Prize Category where the payout to the player depends on the number of Operator Winning Bets and Underlying Lottery Winning Tickets in that Prize Category,, as defined in the Operator Game overview.

“Type C Prize Category” – a Prize Category where the payout to the player is independent from the number of Operator Winning Bets and Underlying Lottery Winning Tickets in that Prize Category, as defined in the Operator Game overview.

“Underlying Lottery” – a lottery that an Operator game is based on or a lottery-style draw conducted by EU Lotto or its third party licensors using the RiNG or RNG technology unless otherwise stated herein.

“Underlying Lottery Jackpot” – the aggregate amount payable by the Underlying Lottery Operator in respect of all Underlying Lottery Winning Tickets in a Type A or Type B Prize Category in respect of the relevant draw of the Underlying Lottery, as announced by the Underlying Lottery Operator or, in a condition where no such Winning Tickets are announced, the amount that would have been payable by the Underlying Lottery Operator had there been a Underlying Lottery Winning Ticket in that Jackpot Prize Category in respect of the relevant draw. For the Operator Games using the RiNG or RNG technology, or Rychlé kačky numbers the amount is published on the Website.

“Underlying Lottery Operator” – the organisation that organises or co-organises the Underlying Lottery.

“Virtual Play Slip” – the electronic play slip on the Website to bet on a relevant Betting Event.

“Website” – the Internet portal of the Operator which the Player is using, as listed in the table at the top of these Terms and Conditions, including joint or mobile Websites, which are operated by the Operator within the same or another domain or within the same or another brand, any subdomains operated by the Operator (*Lottoland.co.za; *.gameland.co.za; or *sportland.co.za, as applicable) or top level domains (for example www.lottoland.co.za; www.gameland.co.za; or www.sportland.co.za) as well as iframes or comparable contents supplied by the Operator within the Internet pages of third parties and any related mobile applications.the Operatorthe Operatorthe Operatorthe Operator

“Winnings” – this refers to either the premium to be paid to the Player in respect of an Operator Winning Bet, or the prize paid out in the case of a winning Instant Win Game.

Unless the context clearly requires a different understanding, words used in one genus are to be understood in another genus as well.

1. The Player

1.1.
Each Player warrants at all times that

· they have read and understood these Terms and Conditions;
· they are not under 18 years of age (under-age gambling is an offence);
· they are aware that they might lose their Stake submitted via the Website;
· they are not depositing monies originating from criminal and/or other un-authorised activities;
· they will pay any taxes due on Winnings;
· they are not persons on the Excluded List;
· the details provided by them at the point of registration and payment respectively are complete, accurate and have not been stolen or lost;
· they are at the time of placing their Bet not (a) a director, officer, employee (or the spouse or dependant of any of the foregoing) of the Operator or of any of the Operator Group companies; or (b) a person which the Operator believes to be in a position to manipulate the outcome of a Bet;
·they are not restricted by limited legal capacity; and
· they only have one Player Account the Operatorwith the Lottoland South Africa Group Companies.
the Operator is entitled to void a Bet (including any Instant Win Game) at any time if the Player is found to be or have been in breach at any time of any of these warranties, (including, for the avoidance of doubt, even after a relevant Betting Event has taken place which would have entitled the Player to certain Winnings except for a breach of these warranties).

1.2.
The Player needs to have a Player Account in order to use all services and place Bets. The Operator reserves the right to refuse the completion of the registration for any person. Players must keep their Player Account details up-to-date at all times.

1.3.
The Player may be required to provide the following data in the course of registration, purchase or payout of Winnings: name, residential address, gender, date of birth, email address, telephone number, payment method data, source of income as well as other information relevant or necessary for the realisation of services provided by the Operator. By providing this data the Player grants the Operatoreach of the Lottoland South Africa Group Companies permission to verify the data provided, including the verification of their age, directly through the Operator or through specialised third party providers. The Player declares and confirms that all data they provide is correct and that they will keep it up to date from time to time. The Operator is not responsible for failure of payout due to non-provision of data by the Player, or the provision of missing, incorrect, incomplete or expired data. The Operator is under no obligation to verify any data provided or to make contact with a Player to complete or change incorrect, incomplete or invalid data.

1.4.
The Player shall immediately inform the Operator if their Bank Card or a comparable payment method, which they have specified on the Website, becomes lost, suspended or stolen; the same applies, if relevant passwords or confidential information has been submitted to third parties.

1.5.
The Player must deposit monies into their Player Account from an account or source of which the Player is the account holder and indeed named as such. If the Player uses a payment method in respect of which the Player is not the account holder, the Operator is entitled to assume the Player is using their own funds and the Operator accepts no liability where that is not the case. If the Player uses a payment method in respect of which the Player is not the account holder, the Operator reserves the right to treat any deposit into the Player Account as being invalid (and any winnings arising from such deposit as void). Winnings or any payouts may be withheld pending the satisfactory completion of all relevant checks.

1.6.
The Player shall inform the Operator about any changes with regards to information provided including, but not limited to Bank Cards and Bank Accounts, by updating their Player Account. The Operator cannot be held liable for any damages caused due to payment data being compromised.

Prohibited Activities

1.7 The following behaviour, activities and/or conduct are prohibited and, for the avoidance of doubt, will result in the Operator being permitted to void Bets placed and withhold Winnings associated with such behaviour:
1.7.1 Cheating: Any actual or attempted, cheating, deception or interference in connection with the Operator’s services, including taking advantage of evident service, offer, or payout errors or odds or through the manipulation of any of the games or other services.
1.7.2 Collusion: Attempting to gain an unfair advantage by sharing knowledge with or other information with one or more other Players, or acting in concert with other users to increase overall return from the Operator’s services.
1.7.3 Benefiting from errors or malfunctions in games: Any actual or attempted exploitation of an Error or Malfunction (as per 5.6.2) or any known or suspected human or technical errors in relation to any games (including in relation to any software relating to the games) which has resulted in the game crediting a Player with Winnings that would not ordinarily have been credited to a Player if the malfunction or human or technical error had not occurred, or otherwise seeking to benefit from or exploit any such human or technical error.
1.7.4 Fraud: Any fraudulent or unlawful activity in respect of the use of the Operator’s services, including fraudulent payment, for example if the Player uses stolen bank cards, or initiates any unjustified chargeback or other reversal of a payment, or initiates any prohibited transaction (including but not limited to money laundering).
1.7.5 Player Abuse. Any play, Bet or strategy employed or attempted by Player(s) which contravenes the clear terms of any applicable promotion, bonus, voucher, or offer (for example wagering or betting on products, markets or options which are expressly excluded from the terms of the offer or promotion itself) as well as any play, bets or strategies, or attempts which:-
(i) leverage a corresponding bet on an opposite or similar outcome whether with the Operator or with third party providers / or in concert with other Players to decrease funds risk, enhance player return, or reverse any built-in “house edge” on the applicable service; or
(ii) defeat the fundamental premise of fair gaming, or a game of chance at the relayed odds or margin, in which player funds are genuinely at risk; or
seeks to exploit or create any malfunction, hardware, software, systems or human, error or malfunction in relation to the Website services which has actual or potential bearing upon Bets, service results, returns, or wins.

2. Player Account

2.1.
The Player provides an email address and a password in the course of registration. The Player may self-manage their data at any time through the relevant Player Account.

2.2.
Players are not permitted to have more than one Player Account at any one time. If an additional account or accounts are or were opened by a Player and/or Payment details are used in multiple Player Accounts, the Operator will be entitled in its sole discretion to close any such accounts without notice. The Operator shall be entitled to void any bets made by that Player.

2.3.
The Operator shall be entitled in its sole discretion to define different minimum and maximum amounts for deposits and Stakes during a particular time period for a particular Player.

2.4.
The Player must keep their Player Account data (Player pass number, username and password) in a safe place in order to prevent unauthorised access. The Player is responsible for all activities and transactions conducted through their Player Account.

2.5.
The Player is neither authorised to grant third parties access to their Player Account nor to use third parties’ Player Accounts.

2.6.
It is the Players obligation to report suspected fraud or illicit use of their Player Account to the Operator, and to take such steps as may be required in order to overcome it, such as by changing the password on the Player Account.

2.7.
The Player can lock their Player Account at any time (“Temporary Suspension” or “Self-Exclusion”). The order for Temporary Suspension or Self-Exclusion may be placed by using the respective facility in My Account on the Website. The Player may determine the duration of their Temporary Suspension or Self-Exclusion.

2.8.
The reopening of Player Accounts that have been self-excluded is only possible after the expiry of the Self-Exclusion period. For reopening their Player Account, Players must contact the Operator’s Customer Service.

2.9.
The Player may close their Player Account permanently on the Website by using the facility My Account or by contacting the Operator Customer Service. Bets made prior to closure will stand and Winnings (if any) will be relayed to the payment method specified on the Player Account. Balances within the Player’s wallet will (subject to these terms) be returned to the Player following closure. If the Player closes their Player Account and then opens a new Player Account, the Operator shall have the right to close such new Player Account at its discretion and without any further explanation to the Player.

2.10.
The Player can see a list of all their active and expired Bets under the My Games section. A Bet only becomes valid once the status of the play slip has the label “In Play” at the time of the relevant Betting Event or, in the case of Sportsbetting only, if a Bet receipt shows a Bet ID number, or a status with an identical meaning. The order receipt confirmation sent by email or the status “Submitted”, or in the case of Sportsbetting “pending” or a status with an identical meaning only indicate that the Operator has received the order for a Bet, not that it has been accepted. Only with the status “In Play”, or in the case of Sportsbetting “accepted”, in the overview shall the Bet be deemed accepted. Where a Bet is not accepted prior to the Betting Event taking place, the Operator will refund the value of the Stake to the Player or, where the Bet gives rise to Winnings, the Operator may at its own absolute discretion choose instead to accept the Bet after the Betting Event takes place and pay out any Winnings.

2.11.
Where a Player submits a Bet with DoubleJackpot or NumberShield selected, until the Bet is labelled as “In Play” the Operator reserves the right to cancel the DoubleJackpot or NumberShield element of the Bet. Where a Player has placed a Duration Bet or Subscription with DoubleJackpot or NumberShield selected, the Operator may at any time cancel the DoubleJackpot or NumberShield element with respect to any of the individual Bets which are not labelled as “In Play”. In either of the events aforementioned in this clause, the Operator will refund to the Player the price of the DoubleJackpot or Numbershield option for the affected Bet(s).

3. Placing of Bets

3.1.
The Player instructs the Operator to accept Bets by filling out and submitting a Virtual Play Slip on the Website.

3.2.
After the Player has filled out the Virtual Play Slip, it is transferred to the Player’s shopping basket.

3.3.
The Player submits their Bet by clicking on the relevant button in the shopping cart. Where the account balance is not sufficient the Player needs to provide their payment details and the Operator needs to get satisfactory confirmation of the payment before the Bet is submitted.

3.4.
Once the Bet is submitted, it cannot be amended or cancelled by the Player.

3.5.
The Operator acknowledges receipt of the Player’s order by email (except in the case of Sportsbetting). The Player may check the processing status of the relevant Bet at any time on the Website in their Player Account.

4. Payment and Accounts

4.1.
Betting or playing with no account balance or with a negative account balance is not possible.

4.2.
The Player will receive Winnings equivalent to 1,500,000.00 ZAR or more in a handover ceremony open to media of the Operator’s choice and will give one or more interviews. The Player may still choose to stay anonymous. The Operator may at its discretion waive these obligations and/or choose an alternative payment method if needed for operational or other reasons. For transfers, the Operator may charge the Player with the fees for the bank transfer.

4.3.
With a direct debit order and authorisation respectively, the Player entitles the Operator or its appointees the authorisation to debit the relevant amount from the Bank Account provided by the Player.

4.4.
The Player agrees not to make any charge-backs, reversals or otherwise cancel any deposits into the Player Account, and in any such event to refund and compensate the Operator for such unpaid deposits including any expenses incurred by the Operator in the process of collecting such unpaid deposits. In addition, in the case of a returned direct debit in respect of a Player, the Operator may reject the acceptance of further payments from such Player. The Operator is entitled to transfer any such claims against a Player, including possible additional but appropriate fees to a collection agency.

4.5.
Any third party bank and payment processing charges and fees are borne by the Player and the Operator is entitled to debit the Player Account accordingly. This also applies to foreign exchange charges. The Operator reserves the right to charge the Player a fee for handling deposits and withdrawals to and from their account if a deposit is not played through in full before a withdrawal is requested. Fees charged will be 5% of the withdrawal amount or £2 minimum.

4.6.
The Operator will credit payments from Players to the Operator’s bank account immediately upon receipt of funds. The Player has to state their player number with all bank transfers.

4.7.
In case a payment to the Operator from a Player Account of a Player is ceased, interrupted, returned or for any other reasons not finalised or in case that such payment is cancelled afterwards or theft or fraud is obvious in this regard, the Operator shall be entitled to debit the relevant amounts including possibly existing additional fees imposed to the Operator.

4.8.
The credit balance of a Player’s Account does not bear interest.

4.9.
The Player can directly withdraw funds that constituted Winnings under the My Transactions section. In order to mitigate money laundering and fraud, funds from unspent deposits can only be withdrawn by contacting Customer Support. Under no circumstances will a Player be able to withdraw any bonus or voucher funds in their Player Account. A minimal withdrawal limit of R10 applies - further details on how to withdraw money from the Player Account can be found in the FAQs.

4.10.
A Player can only withdraw funds to a bank account in the name of the Player Account holder.

4.11.
The credited amount deposited by the Player and the payable credit balance on the Player Account respectively are held in a bank account in the name of the Operator and are not subject to any particular escrow or mechanisms for protection in the event of insolvency.

4.12.
The Operator is entitled to debit the Player Account with appropriate expenses which refer to the costs incurred by the Operator because of the execution of assignments from a Player or the execution of an order.

4.13.
Winnings are tax-free or non-taxable in many countries. The Player is primarily responsible for correct payment of taxes, duties and levies. In the event that the Operator is required to pay any taxes, duties or levies directly to the regulatory authorities of a country in respect of a Player’s winnings, then it shall be entitled to deduct those from the Player’s Account or claim them from the Player accordingly.

4.14.
The Operator shall be entitled to deem a Player Account as inactive if more than one year has passed since the last stake transaction of the Player. The Operator will notify the Player once their account is deemed as inactive.
If the Player Account is still deemed as inactive 28 days after the notification, the Player’s claim to the account balance expires. The Operator is entitled to use the account balance at their discretion including, and not exclusive of, a donation to a charitable organisation.

5. Rights of the Operator

5.1.
the Operator shall be entitled to suspend the relevant Player Accounts and Players from the use of the Website with immediate effect, if the Operator believes that a Player does not or did not meet the requirements named in these Terms and Conditions. In addition, the Operator shall be entitled to suspend the relevant Player Accounts and Players from the use of the Website, if the Operator believes that: i. the Player has provided false or misleading information in connection with their Player Account, any payment methods or otherwise in connection with the Website and the services available through it; ii. the Player maintains or maintained more than one Player Account; iii. the Player is involved in any fraud-related activities; iv. the Player is or was in breach of any other substantial provision of these Terms and Conditions; v. the Player has used the Website in a fraudulent manner or for illegal and/or unlawful or improper purposes including but not limited to if the Operator has reasonable suspicion that a Player is abusing or attempting to abuse a bonus, voucher, offer or other promotion form or taken advantage of any software or system bug or failure; vi. any of the events referred to in this clause may have occurred or are likely to occur; vii. required by law or if requested to do so by the police, by any regulatory authority or by court, in addition, the Operator shall be entitled to suspend the relevant Player Accounts and Players from the use of the Website, if the Operator believes that (i) any details of the Bank Account or Bank Card were, or have become, incorrect or the card is reported as lost or stolen or becomes the subject of fraud, (ii) the Operator receives a negative appraisal of creditworthiness for a Player or any direct debit collection due from a Player is returned for reasons attributable to the Player, (iii) the Player has used a payment instrument without the owners approval; or (iv) the Player has allowed a third party to place Bets using their Player Account.

5.2.
During the period of any suspension of a Player Account the Player will be prevented from accessing or using their Player Account; in addition, the Operator may investigate the event that gave rise to the suspension and the Operator will be entitled (but shall not be obliged) to require that the relevant Player provides all such identification documents as the Operator reasonably requires.

5.3.
Should the Operator determine that the event giving rise to suspension has occurred, the Operator will be entitled to terminate the Player Account in question permanently and may choose to do so once any outstanding Stakes associated with that Player Account for future Bets expire or otherwise may at its discretion void such Bets. If the Stake was placed by a Player under 18 years of age, the Operator shall void the relevant Bets in which case the Stake will be returned from the Operator to that person's Bank Account and the Player Account will be closed.

5.4.
Should the Operator determine that such a breach has not occurred, the suspension of the Player Account will be brought to an end.

5.5.
If the Operator terminates a Player's use of the Website for any other reason, the Operator will notify the relevant Player by email using the email address provided to the Operator. In such circumstances, the Operator shall refund the payable balance held on the Player Account to the Player, after both stakes and any fees incurred have been deducted, and Winnings for all the future and open Bets that the Player has already purchased have been settled, using the Bank Account provided by the Player.

5.6.
the Operator is permitted to void any Bets and withhold any associated Winnings or amounts payable to the Player at the Operator’s sole discretion if:

5.6.1 the Operator was requested by a Player to place the Bet(s) only after the relevant deadline or after the start of the relevant event and/or if the Operator erroneously accepted an instruction to place Bets on the Website after the relevant deadline or after the start of the relevant event;
5.6.2 the Operator becomes aware of a genuine or obvious Error or Malfunction in relation to a Bet or associated event (including any human or technical, coding, mapping, infrastructure, or hardware error in relation to any Bet or any other software used by the Operator to provide the Website or any part of the Services) whether or not it is subsequently able to contact the Player to correct the error, pay a bet at the correct odds and/or confirm the Bet before the deadline. Please see the below definitions to help you understand this section: “Error” refers to a mistake or error such as:
5.6.2.1 incorrect odds, prices or terms for participation being shown on the Website or any promotion, whether caused by a technical or systematic error, or human mistake. This may include where odds, prices, or terms are offered which are materially different from those generally available in the market or are clearly incorrect given the probability of the outcome occurring or which become apparent following win verification;
5.6.2.2 markets or bets which remain open (whether as a result of human or technical error) during an event or after it has occurred, after the usual cut-off time for such bet, or at such a stage where the Player could have an indication as to the outcome of the relevant event;
5.6.2.3 an incorrect amount of Winnings is paid to the Player or a Bet is incorrectly deemed a winning Bet. “Malfunction” refers to where a technical or automated process (whether fully automated or which operates with human involvement) fails to operate as intended (whether this becomes apparent before or after Winnings are paid out) such as:
5.6.2.4 an IWG incorrectly displays a win or higher winnings than the true underlying balance due to a software malfunction;
5.6.2.5 a bet is incorrectly settled as a winning Bet due to a processing error;
5.6.2.6 the Operator or its third-party provider reasonably suspects that the Player has exploited a coding flaw, loophole or vulnerability to achieve a win, jackpot, or increased winnings, or to place Bets with little or no risk;
5.6.2.7 an IWG or the Website crashes or is interrupted mid-play.

5.6.3 the Operator was requested to place the Bet by a Player who has provided false, incomplete or expired information in connection with the Player Account or otherwise in connection with the Website or the Services (including but not limited to cases where this is done in order to avoid or to circumvent any form of self-exclusion measures);
5.6.4 the Operator was requested to place the Bet by a Player who (a) has been involved in any fraud-related activities, collusion, or any other activity which means player funds are not genuinely at risk (whether successful or not) in relation to any Bet, the operation of the Player Account, or otherwise in connection with the Website or the Services; and/or (b) is at the time of the request employed by any lottery operator;
5.6.5 the Operator is required by law or requested by the police or any regulatory authority to do so;
5.6.6 the outcome is already known when the Bet was placed or the outcome of the relevant event cannot reasonably be determined;
5.6.7 the Operator was requested to place the Bet by a Player who was, at the time of placing the Bet, less than 18 years old;
5.6.8 the Operator was requested to place the Bet by a Player who maintains or maintained more than one account with the Operator;
5.6.9 in respect to any Betting event, IWG game, our services or any other software or hardware used by the Operator to provide the Website, fraud and/or technical and/or human error or unwarranted influence was found;
5.6.10 where there is a Malfunction or Error in any IWG, then any bet made during such Malfunction or Error shall be deemed invalid and the result null and void, regardless of whether any Winnings have been credited to Player Account or otherwise paid out. Winnings attributed to or obtained by any Player in respect of a malfunctioning IWG will remain the property of the Operator. For the purposes of the foregoing “malfunction” will include erroneous results, incorrect return-to-player (“RTP”), better than advertised result, win or pay-out, any fault, glitch or vulnerability in any IWG mechanic or software (including any background Random Number Generator), or hardware underlying the applicable IWG(s), or its systems, connections or delivery, whether apparent to the Player, the Operator (or both) at time of bet or spin, or latent and only subsequently discoverable (whether by the Operator or any applicable third party) as a part of any win confirmation process. Any stake relating to such Winnings, when ‘rolled into’ subsequent IWG rounds, spins or bets, shall also be deemed invalid and further results deemed null and void. The Player is obliged to return any Winnings obtained as a result of any such malfunction to the Operator immediately, whether or not on demand.
5.6.11 the event which pertains to the Bet is declared by an organiser or co-organiser as being invalid, incorrect or published in error, as the case may be, or if we have evidence that the integrity of the event or any IWG or result has been called into question. Evidence of the above may (without limitation) be based on the size, volume or pattern of Bets placed with us across any or all of our betting channels. Any decision given by the governing body of a sport in question will also be considered;
5.6.12 the Operator reasonably believes that a Player has partaken in any of the prohibited activities set out in clause 1.7; or
(a) the Operator reasonably believes that a Player has otherwise committed a breach of these Terms and Conditions.
5.7 If any Bet is voided pursuant to clause 5.6.1, 5.6.2, or 5.6.10, the Operator will offer the Player the option of placing any such Bet on the next relevant event or crediting the Player Account with the relevant stake.
5.8 If any of the events set out in the following clauses occurs: 5.6.3, 5.6.4, 5.6.5, 5.6.7, 5.6.8, 5.6.9, 5.6.12, and/or 5.6.13, the Operator will have the right to withhold any amounts that would otherwise have been paid or payable to the Player.
5.9 You agree to compensate the Operator for any costs, charges, or losses (“Losses”) which the Operator reasonably believes are sustained as a result or in the form of:
5.9.1 any of the events set out in the following clauses occurring: 5.6.3, 5.6.4, 5.6.5, 5.6.7, 5.6.8, 5.6.9, 5.6.12, and/or 5.6.13;
5.9.2 the Player taking part in any of the Prohibited Activities set out in clause 1.7;
5.9.3 any chargeback made in relation to any deposit or Bet transaction;
5.9.4 Bet(s) or scratchcards the Player has received from a bonus, voucher or promotion through a transaction which was subject to a chargeback;
5.9.5 a negative balance in the Player Account.
the Operator will have the right to offset the amount of such Losses against any positive balance in the Player’s Account and/or amounts payable to the Player, and/or to void any Bets or unused scratchcards that relate to a chargeback or otherwise to the extent necessary to offset any Losses.

5.10
In respect of Sportsbetting, multiple Bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other.

5.11
In respect of Sportsbetting, the Operator reserves the right to change odds and information displayed on the website at any time and without notice. The Operator will take reasonable care to ensure the accuracy of this information but information is presented as a guide only. Prices displayed on the website are indicative only and are not binding until a bet has been accepted by the Operator. In the event of any particular information (score, time of game etc) being incorrect the Operator assumes no liability for this. Please refer to the Sportsbetting Rules for information on how individual sportsbetting markets are settled.

5.12
Copyright in the information displayed on this website is the property of the Operator and/or its licensors. This information is intended for personal use only and may not be displayed in public, broadcast or used for any commercial purpose without the express written consent of the Operator. Whilst every effort is made to ensure that the information is accurate, the Operator accepts no responsibility for any use made of the information provided on this website and excludes all liability in respect of any loss suffered by any person arising directly or indirectly from use of the information.

6. Winnings

6.1.
Players may inform themselves with respect to Winnings on their Player Accounts on the Website. In addition, the Operator may inform the Player with respect to Winnings by email, SMS/text message or in other ways. Information about Winnings can be provided in any currency.

6.2.
the Operator transfers the Winnings to the Player Account of the Player after publication of the relevant Pay Outs and calculation of Winnings. The Players are entitled to either use their Winnings to pay for future Bets or request that the Operator pay Winnings into a bank account in accordance with clause 4.2. above. For safety reasons, the Operator may transfer amounts to a Player’s Bank Account or other bank account nominated by a Player, given that it is in accordance with clause 4.2. above, only after a copy of the front and back side of a valid identification document, whose information fits the name or maiden name, date of birth and address the Player has provided in the process of registration, has been received and accepted.

6.3.
the Operator is authorised to void the relevant Bets, if any of the following occur: (i) the Operator was instructed by a Player to place Bets only after the relevant deadline or after the start of the relevant Betting Event and/or if the Operator erroneously accepted an instruction to place Bets on the Website after the relevant deadline or after the start of the relevant Betting Event, (ii) the Operator becomes aware of a genuine error in relation to that Bet or Betting Event and is not able to contact the Player to correct the error or confirm the Bet before the deadline, (iii) the Operator was instructed to place a Bet by a Player who has provided false, incomplete or expired information in connection with their Player Account or otherwise in connection with the Website or the services available through it, (iv) the Operator was instructed to place a Bet by a Player who has been involved in any fraud-related activities in relation to the Bet, the operation of the Player Account or otherwise in connection with the Website or the services available through it, (v) the Operator was instructed to place a Bet by a Player who was, at the time of placing the Bet, less than 18 years old, (vi) the Player maintains or maintained more than one Player Account, (vii) in conjunction with any Betting Event or RNG / RiNG user for Instant Win Games, fraud and/or technical and/or human error or unwarranted influence was found, (viii) the Betting Event is declared by an organiser or co-organiser as being invalid, incorrect or published in error, as the case may be, or (ix) the Operator deems in its absolute discretion that a Player has partaken in any form of bonus or voucher abuse, cheating, fraud or taken advantage of any software or system bug or failure.

6.4.
the Operator is only obliged to credit Winnings to a Player Account or comply with instructions from a player to pay Winnings into a bank account in accordance with clause 4.2. above if the Player is entitled to a Winning.

6.5.
For Winnings in any Prize Category, the Operator may require additional documents such as certified copies of a proof of identity and address, regardless of whether such proof was provided to the Operator previously. All requested and required documents must be provided by the Player no later than 12 weeks after the date of the Betting Event or the Winnings shall be forfeit.

7. Other Rights

the Operator reserves the right, i. to set off against a Player's Winnings the amount of any unpaid Bets owed by that Player to the Operator or any affiliate; ii. to terminate, vary or suspend any Player Account, immediately and without prior notice, for any other reason at the Operator’s sole discretion; and iii. to require that the relevant Player provide identification documents in order to enable the Operator to satisfy itself as to the validity of Player Account details and the Player’s entitlement to the Winnings in accordance with these Terms and Conditions. The Operator may withhold payment of Winnings until any such matter has been solved entirely.

8. Website, Links and Banners

8.1.
the Operator reserves the right to make changes or corrections to, suspend or discontinue any aspect of the Website and the content or services or products available through it. Such changes shall not be applied retrospectively and in the event that such changes affect live Bets, the Operator shall be entitled to void such Bets and the Stakes shall be repaid to the Player Account.

8.2.
the Operator is not responsible for any promotional links or advertising banners of third party advertisers.

8.3.
Players must not misuse the Website by introducing viruses, trojans, worms, or other material that is malicious or harmful. The Operator will not be liable for any loss or damage to Players caused by a distributed denial-of-service attack, viruses or other harmful material that may infect a Player's computer equipment, computer programs, data or other material while using the Website or any website linked to it.

8.4.
While the Operator endeavours to ensure that the information on this Website is correct, the Operator does not warrant the accuracy or completeness. The Website may contain errors or inaccuracies, or information that is out of date.

8.5.
The contents of this Website (including these Terms and Conditions) are protected by international copyright laws and other intellectual property rights. The owner of these rights is the Operator, its affiliates or other third party licensors. All products and company names and logos mentioned on this Website are the trademarks, service marks or trading names of their respective owners, including the Operator. Players are permitted to print and download extracts from this Website only for their personal reference, and only provided that i. no documents or related graphics on this Website are modified in any way; ii. no graphics on this Website are used separately from accompanying text; and iii. the status of the Operator (and of identified contributors) as the author of any material on this Website is acknowledged.

8.6.
Other than as set out above, no part of this Website may be reproduced or stored, modified, copied, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, or included in any other website or in any public or private electronic retrieval system or service including, but not limited to, text, graphics, video, messages, code and/or software without the Operator’s express prior written consent.

9. Privacy Policy
the Operator meets all statutory requirements with respect to the personal data of Players. The Privacy Policy shows more details in respect of the use and storage of the personal information.

10. Bets

10.1.
the Operator will accept Bets placed with it by the Player, if instructions to place those Bets have been actioned by the Player.
the Operator is not a lottery operator. With the Operator, Players are placing Bets on the results of the draws of official and/or state-run lotteries and/or lottery-style draws using the RiNG or RNG technology.

10.2.
At least one Bet per Virtual Play Slip has to be filled in. Every Bet is classified either as a separate Bet (“Normal Bet”) or as a combination of Bets (“System Bet”). In a System Bet, all possible combinations of the selected numbers are considered Normal Bets.

10.3.
Depending on the selected Operator game the Player may place a Bet for a certain duration (“Duration Bets”) and also extend the duration automatically (Subscription). Stakes for Duration Bets will be debited by pre-payment at the beginning of the relevant duration for all relevant Betting Events for the selected duration.

10.4.
The Player may automatically extend Bets by selecting the “Subscription” option. Depending on the selected Operator game the player may select a renewal period from 1 to 52 weeks. After this Subscription period has elapsed the Bets are renewed automatically for the selected period for withdrawal, if no notice of cancellation was received via the Player Account. The cancellation of a Subscription must be received by 23:59h of the day prior to the day the period for withdrawal ends. Stakes for each Bet within a Subscription will be drawn from the Player Account balance. By placing a Subscription Bet, the Player gives the Operator continuing authority, in the event that there are insufficient funds in the Player Account balance, to cover such shortfall by debiting by pre-payment from the active Bank Card registered on the Player Account at the beginning of the relevant period for all relevant events for the relevant Bet. Where such shortfall is lower than any minimum deposit amount applicable to the Player’s Bank Card, the Player gives the Operator continuing authority to debit from the Bank Card the minimum deposit amount, provided that the surplus balance will remain in the Players Account.

10.5.
By choosing the option “JackpotHunt” or “Jackpot Chaser” the Player may automatically extend the Virtual Play Slip until the Jackpot in respect to the underlying lottery of the relevant Operator game has been won. The period for withdrawal encloses only the next Betting Event date.

10.6.
The deadline for betting on a Betting Event will be posted on the Website.
Valid Bets will be placed on the next relevant Betting Event that takes place, provided that they are placed before the respective deadline and provided that the Player has not selected something else on purpose. The deadline will be displayed on the Website. It is up to the Player to ensure that instructions are given to place the Bet before the relevant deadline. For the avoidance of doubt, instructions to place or the apparent placement of a Bet after the start of a specific Betting Event or a Betting Event that has actually occurred will not be valid, irrespective of any automatic confirmation, that may be generated via email or the Website, or irrespective of a wrong deadline displayed on the Website.

10.7.
The “When Jackpot is” feature will set Bets to enter/play a particular Operator game only if the announced jackpot for the Betting Event has reached or exceeded the specified “When Jackpot is” amount for the relevant Betting Event.

10.8.
If a lottery draw does not take place or no draw result is published or officially announced, all valid Bets on that Betting Event will stand for the rescheduled draw (or, if there is none, the next available relevant draw) other than in respect of valid Bets placed on (i) Austrian Lotto, Austrian Joker, Spiel77, El Gordo Primitiva, Summer Lottery, El Niño, French Lotto, Irish Lotto, Irish Lotto +1, Irish Lotto +2, Irish Lotto Pick n Win, Polish Lotto, Polish Lotto+, Swiss Joker, Mark Six (also referred to as “Loto Plus” and “Kinai Lotto”), Keno 24/7, KeNow, Cash4Life, German Keno, GlücksSpirale, or Mexico Melate where all valid Bets will stand and the Underlying Lottery will be replaced with a lottery-style draw using the RiNG technology that will take place at the same time as the official and/or state-run lottery draw was scheduled to take place or (ii) SuperEnalotto (also referred to as “SuperLotto”), where all valid Bets will stand for the draw of SuperEnalotto GO (using the certified random number generator “RiNG”) that takes place either at the same time as the original draw or, if none, the next available SuperEnalotto GO draw.

10.9.
the Operator endeavours to ensure that all the jackpot values for Betting Events offered on the Website are correct, but assumes no responsibility for errors contained in such information. The Operator estimates the amount of future jackpots using certain assumptions, such as the current or future jackpot being won or rolled over, but is not liable for false assumptions, calculations or forecasts.

10.10. Payouts

For the purposes of this Clause: “Winning the Operator Player” means any person – (i) who is resident in South Africa; and (ii) who has a betting account with the Operator or any Lottoland South Africa Group Company via any of the Group Websites, and (iii) who has placed a winning fixed odds bet with the Operator on the outcome of an Underlying Lottery, which qualifies for a prize in the Type A and/or Type B prize category, as listed in Clause 11.1 of these Terms and Conditions. the Operator guarantees that it will, at a minimum, place every Winning the Operator Player in the same economic position as if he/she had placed a bet into the Underlying Lottery itself. To ensure that this happens, the Operator will always apply the payout rules of the relevant Underlying Lottery (and will always apply exactly the same deductions and payout table as the operator of the relevant Underlying Lottery) in determining amounts payable to Winning the Operator Players.

This means that the Operator will pay out to any Winning the Operator Player – (i) the full Type A or Type B prize (as the case may be) advertised by the operator of the Underlying Lottery, when the Winning the Operator Player is the outright winner (i.e. in any case where there are no other Type A or Type B prize winners (as the case may be), whether any such player(s) played directly into the Underlying Lottery or placed a bet with the Operator or any other Group Website); (ii) one-half of the relevant advertised prize amount, where there is one other Type A or Type B prize winner (as the case may be), whether that player played directly into the Underlying Lottery or placed a bet with the Operator or any other Group Website; (iii) one-third of the relevant advertised prize amount, where there are two other Type A or Type B prize winners (as the case may be), whether those players played directly into the Underlying Lottery or placed a bet with the Operator or any other Group Website; (iv) such other prize amounts as may be determined by the total number of prize winners in the relevant prize category, based on the same formula applied in (i) through (iii) above. Please note that all the above-mentioned payout values will be made in the equivalent Rand value.

In the event of only one Operator Winning Bet, and this being in respect of a Player that is a resident of South Africa betting via the Website, in any given Prize Category for a Betting Event, the total of all Winnings payable by the Operator to such Player per Prize Category for a certain Betting Event must never exceed the numbers as set out below.:

German Keno: 5,000,000.00 EUR GlücksSpirale and GlücksSpirale GO: Monthly payments of 10,000.00 EUR or 4,800,000.00 EUR as the sum of all future monthly payments. Irish Lotto+1: 5,000,000.00 EUR Irish Lotto+2: 1,250,000.00 EUR Keno 24/7: 10,000,000.00 EUR KeNow: 5,000,000.00 EUR Polish Lotto+: 10,000.000.00 PLN Spiel77 and Spiel77 GO: 10,000,000.00 EUR Super6 and Super6 GO: 1,000,000.00 EUR WorldMillions: such amount chosen and advertised by the Operator

Please note, all the above mentioned maximum payout values will be made in the equivalent rand value.

10.11. SpecialJackpots
For all games, the Operator has the possibility to announce a SpecialJackpot under its sole discretion. In this case, the SpecialJackpot sum announced replaces any Underlying Lottery Jackpot in that Type A Prize Category.

10.12.
Only one Prize Category can be won per Normal Bet, which will be the highest of the available Prize Categories achieved by, and relevant to, that Bet. A System Bet can win in more than one Prize Category, based on the separate Bets it is made of.

10.13. Bundles
Winnings for the Operator Bundle Winning Bets are calculated in three steps:
Step 1 – Calculation of Total Bundle Winnings: Total Bundle Winnings = The sum of all Winnings for all Operator Winning Bets forming part of the Bundle. The Winnings are calculated as per clause 11 of these Terms and Conditions
Step 2 – Calculation of Bundle Fraction: Bundle Fraction = Number of Shares bought by the Player / Total of Shares advertised for the relevant Bundle
Step 3 – Calculation of Winnings for this the Operator Bundle Winning Bet: Winnings for this the Operator Bundle Winning Bet = Total Bundle Winnings * Bundle Fraction
Example 1: There is an the Operator Bundle Winning Bet with Total Bundle Winnings of 90,000,000.00 ZAR. The Bundle Fraction is 1 of 9. The Winnings for this the Operator Bundle Winning Bet are 10,000,000.00 ZAR.
Example 2: There is an the Operator Bundle Winning Bet with Total Bundle Winnings of 30,000,000.00 ZAR. The Bundle Fraction is 3 of 25. The Winnings for this the Operator Bundle Winning Bet are 3,600,000.00 ZAR.

10.14.
Winnings are calculated and credited in EUR. The exchange rate used is the European Central Bank Euro foreign exchange reference rate published on the respective draw date on the ECB website (ecb.europa.eu) or (if ecb.europa.eu is not available) the spot rate of exchange (the closing midpoint) for that currency into EUR on the respective draw date as published on oanda.com provided that, in each case, if such date is not a Business Day, the relevant rate shall be that published the preceding Business Day. “Business Day” for the purposes of this clause means a day (other than a Saturday or a Sunday) on which banks are generally open for business in Gibraltar, London and Frankfurt. This clause also applies for annuity payments. However, the Operator may, in its sole discretion, chose to calculate and credit Winnings in the currency in which the Bet was placed.

10.15.
the Operator will use reasonable endeavours to ensure that all displayed information and results on the Website are correct.

10.16.
the Operator will not be liable for any mistakes in respect to the information displayed.

11. Winnings for Bets on Lotteries

11.1.
the Operator calculates the Winnings for each Bet. The calculation is different per Underlying Lottery and Prize Category, the following table “the Operator Game Overview” explains how each Prize Category can be achieved and which calculation method applies for it.