Background Reading > Bet Responsibly

Responsible Betting – our promise

We believe betting should be a fun, exciting and enjoyable recreational activity.

However, we understand that sometimes things don’t go quite to plan and betting can cause personal, social and financial problems for some people. With this in mind:

We promise to do all we reasonably can to provide you with a fair and safe betting experience that helps you understand every aspect of responsible betting, allows you to remain in control and shows how to get help if you feel you need it.

Accordingly, we have provided a number of tools to help you stay in control and avoid spending more than you can afford. These are:

• Deposit Limits
• Self-Exclusion

Deposit Limits

We provide you with the facility to set deposit limits. You can change this limit at any time and set a daily, weekly or monthly deposit limit by logging in to your account and following these step-by-step instructions:

1. Click on My Account on the top right hand corner
2. Click on the My Account tab
3. Scroll down and find Deposit Limit
4. Click Edit to change the Deposit Limit

If you ask us to lower your deposit limit, we will implement this request immediately and no more than 24 hours after your request has been received. However, should you ask us to increase your deposit limit, we will implement a 24-hour cooling-off period before carrying out this request.

Self-Exclusion

If you are concerned that you are at risk of developing a betting problem, or indeed feel that you currently have issues in managing your betting, you may wish to consider self-exclusion.

Self-exclusion is an official process where you ask us to prevent you accessing Lottoland products and services for a specified period of time. This period can last 6 months, 9 months, 1 year, 2 years or 5 years.

During this time, we will prevent you accessing your account and will remove you from our marketing databases. Please be aware that self-exclusion is an agreement between Lottoland and yourself; in return for our taking all reasonable steps to prevent you from betting with us, you agree not to attempt to access our products and services in any way.

Your account will not be automatically reinstated after the self-exclusion period; you will have to contact our customer service to be able to use your account again.

To self-exclude, please follow these step-by-step instructions:

1. Click on My Account in the top right-hand corner
2. Click on the My Account tab
3. Scroll down to “Account and Responsible Betting Status”
4. Click Edit to change your account status

No underage players – 18+

We operate a strict policy on underage players and are under obligation by the Western Cape Racing and Gambling Board to ensure all our players are over 18 years. We carefully verify every new player at registration to ensure they are old enough to join.

Protecting minors

For adults that share their computers with minors, we recommend installing Net Nanny™ (freeware) or the Parental Control Bar™ filter.

Help Organisations

Should you require further help to deal with any problems related to betting, we recommend contacting one of the following organisations:

South African Responsible Gambling Foundation – https://responsiblegambling.org.za/

Gambling Therapy Helpline – www.gamblingtherapy.org (has 20+ languages)

Gamble Aware – http://about.gambleaware.org

Any questions?

Should you have any questions about any of the issues raised here you can contact us anytime via live chat or by sending us an e-mail at [email protected].