How to Register at Lottoland South Africa

Table of contents:

• LOTTOLAND SOUTH AFRICA REGISTRATION
• GO TO LOTTOLAND SOUTH AFRICA WEBSITE
• CLICK ON THE REGISTER BUTTON
• ENTER YOUR E-MAIL ADDRESS AND PASSWORD
• ENTER YOUR PERSONAL DETAILS
• CHECK THE TERMS AND CONDITIONS AND PRIVACY POLICY
• TICK AND CONFIRM
• TROUBLESHOOTING
• ID NUMBER IS ALREADY IN USE
• FORGOTTEN E-MAIL ADDRESS
• REGISTERING WITH NICKNAMES
• 2-STEP AUTHENTICATION
• EDITING YOUR DETAILS
• SUBSCRIPTIONS
• HOW TO DELETE LOTTOLAND ACCOUNT
• FURTHER SUPPORT
• IN SUMMARY

 

LOTTOLAND SOUTH AFRICA REGISTRATION

If you’re wondering how to register a Lottoland account, you’ve come to the right place. Betting on the lotto with Lottoland is straightforward and gives you the chance to win big by betting on lotteries from around the world. Using Lottoland is easy and getting set-up is simple. We will guide you through the steps on how to register to play lotto online and will provide you with everything you need to know about getting started along with any troubleshooting issues.

Don’t be put off from losing out on your chance to win, we are here to help you! Thousands of South Africans have successfully registered and some have been lucky enough to become Lottoland winners!

STEP 1 - GO TO LOTTOLAND SOUTH AFRICA WEBSITE

Registration with Lottoland is only open to South African residents. Before getting started, make sure you have your address details to hand, along with your National ID then visit Lottoland.co.za to get started!

STEP 2 - CLICK ON THE REGISTER BUTTON

The Register button is located at the top right-hand corner of our homepage. Once you click on the relevant icon, you will be directed to the log-in page. Here you can click on “Register” and submit your personal details.

If you are registering using a desktop PC, the ‘Register’ button can be found between the ‘Log In” and shopping cart icons at the top of our homepage.

Once you are registered, the next time you want to use Lottoland, you will need to log in. If you try and register again using the same credentials, your account will be duplicated and will be blocked for security purposes. So remember, you only need to register once and from then on, just log in.  

STEP 3 - ENTER YOUR E-MAIL AND CREATE A PASSWORD

Firstly, if you have more than one e-mail address, think about which one you would like to use and make sure to remember which e-mail address you have used to register. Lottoland may use your details to send you promotional offers from time to time, so think about which e-mail address you would prefer these to be sent to. You can easily opt out from receiving any marketing messages. This is all explained in our privacy policy, which we will touch up on later.

Secondly, make sure to choose a strong password. Avoid dictionary words, names and common sequences and patterns such as 12345 or qwerty; make sure your password is not amongst the list of most hacked passwords. Ideally, include at least 12 characters, including numbers, symbols, capital letters and lower-case letters. Make sure to memorise it, though!

STEP 4 - ENTER YOUR PERSONAL DETAILS

Fill in all fields, including National ID, First Name, Surname, Phone Number, Address, Postcode, City, Province and Source of Funds. For Province and Source of Funds, click on the arrow that points down and select from the list. Make sure to double-check that your details are correct and bear in mind that once you register, you are unable to change your name. If you are not a South African Citizen, click on the box and enter your passport details along with your Date of Birth.

STEP 5 - CHECK THE TERMS & CONDITIONS AND PRIVACY POLICY

This step is often overlooked, but it is important to familiarise yourself with the T&Cs and privacy policy as this will provide you with the relevant information that you must be aware of before you choose to sign up and will also help to avoid any misunderstandings later on.

To view the T&Cs and privacy policy, simply click on them.

STEP 6 - TICK AND CONFIRM

Tick the box if you are above the age of 18 and agree to Lottoland’s T&Cs and privacy policy. Finally, click on “Create a New Account”. Congratulations, you now have a brand new Lottoland account! Once your account has been created, just add funds to your account, choose your lottery and get started!

TROUBLESHOOTING  

If you are experiencing any error or issue, don’t panic. It’s probably a common mistake and something that can be easily resolved. Here are some of the most common troubleshooting issues with Lottoland South Africa registration.

ID NUMBER IS ALREADY IN USE

It would be alarming to try and log into your account only to see that it is already in use. More often than not, people actually forget that they signed up in the first place. This can happen especially if customers sign up to take advantage of a one-off promotion through a link and then they do not use the site for a period of time, only to forget that they had previously signed up, or perhaps they believed that they had to sign up again.

Another issue occurs when players try to solve a problem by themselves but end up creating further issues. For example, you may want to update your name, but as we mentioned, this is not possible once you create an account. Some players delete their account but then try and sign up again using the same e-mail, contact number and address, but as these details have already been registered in the system, this is not allowed. If you've had a player account that has been closed or deleted, you won't be able to register another under those same details.

FORGOTTEN E-MAIL ADDRESS

It is very common for players to forget which email address they used to register. This is especially important if you forget your password, as you will need to know which e-mail address you registered with in order to receive the reset link for your new password.

REGISTERING WITH NICKNAMES

Lottoland needs to verify your details against your national identity documents in order to combat fraud and other criminal activity. This is why you should enter your details as per your national ID credentials.

2-STEP AUTHENTICATION

This is an additional authentication method which you can set up as part of registration. You can choose it in order to enable additional layer security when logging in. If you have enabled 2-step authentication, either from the Google Authenticator App or SMS, make sure you set it up properly and know how it functions.

EDITING YOUR DETAILS

You can change your e-mail address and password by selecting “My Account” from the drop-down menu. Click on “My Account” then “Edit” and “Submit”.

If there is an error in your details, you can email [email protected]

With regards to changing your name, address or date of birth – we will require proof of identity and/or proof of address.

When you initially register, we need to verify your details. Therefore, if any of those details change, we need to verify them again.

We will require either in JPEG or PDF format one of the following:

1. ID Card – Front and Back / ID Book

2. Passport – Details page

3. Driving Licence Photo Card – Front and Back

If your address is not given in any of the above documentation or is out of date, then please forward an image of a document showing your current address. The proof of address must be dated within the last 3 months. Please ensure the image shows the top half of the letter including your name, address, date and company heading. Please blank out any sensitive information before sending the image.

SUBSCRIPTIONS

Once your account is up and running and you are enjoying the site, you may want to consider activating a Lottoland subscription. Can you imagine forgetting to place your bet one week and then your lucky numbers come up!

If you are betting on a lottery frequently, it can be worthwhile setting up a subscription so that you don’t forget to take part in your favourite lottery. When you subscribe to a lotto, money from your account is deposited automatically so you don’t need to log in and do it yourself, which is very convenient! You can set up the subscription for up to 52 weeks and cancel it anytime.

Just remember to make sure you have enough funds in your account as you don’t want to experience the same as a young British couple who lost out on £182 million on the EuroMillions due to insufficient funds on their account.

HOW TO DELETE A LOTTOLAND ACCOUNT

You've had a great time betting with Lottoland but need a break or just used an email you didn't want to use with us and thinking about how to cancel your Lottoland account? No worries, we're here to help you. 

You are free to close your Player Account at any time once all fixed odds bets have closed.  If you have a fixed odds bet in-play, please wait for the Lotto bet to play in the final draw and then close the Player Account.
The balance in your Player Account will also need to register as 0.00
You can close your account with the following steps:

1. Please log into your Lottoland SA account.
2. Click on the top right of the screen on your name.
3. Pick the 'My Account' option from the drop-down menu.
4. On the middle right of your screen, you will see a section entitled 'Account Status'. Please click on Edit, and you will be given the option to delete your account.

I have a small balance in my account, but I do not wish to claim this or place any fixed odd bets. Can I still close my account?

Unfortunately, you will be unable to action the closure of your Player Account yourself. Please message us directly and we will be happy to assist.

Super simple - now you know how to delete a Lottoland account! You will receive an automated email confirming that the account has been closed.  If you do not receive this confirmation e-mail, please contact us again to double-check the account for you.

FURTHER SUPPORT

Should you experience any issues or have any queries, we are always on hand to help! If there is any issue that has not been covered in this article, please refer to our FAQ page for further information. If you cannot find an answer there, feel free to contact us directly.

You can contact our Customer Service team directly via ‘Live Chat’, or by email to [email protected], For our complete contact details. Please visit our ‘Contact Us’ page.

IN SUMMARY

We hope that we have made registering with Lottoland as simple and straightforward as can be. By following this guide, you should have your new Lottoland account within just a matter of minutes! However, if you are still encountering any type of issue, please let us know!

Last updated: 11th October 2023